Frequently Asked Questions
FAQ
Yes, we ship worldwide. Depending on your location and budget, we offer sea freight, air freight, and express delivery (DHL/FedEx) direct to your door or nearest port.
We provide a standard 12-month warranty on core components (such as the mainboard and motor). Consumable parts like printheads and ink pumps are excluded. We also offer lifetime online technical support.
Absolutely. Every printer comes with detailed video tutorials and English manuals. Our engineering team also provides 1-on-1 video call support to guide you through installation and daily maintenance.
We accept Bank Transfer (T/T), Western Union, and major credit cards for sample or smaller orders.
Yes, our DTG printers feature dedicated white ink channels (CMYK+WW), allowing you to print a bright white underbase before applying the color layers.
While DTG prints directly onto the fabric, DTF (Direct-to-Film) prints the design onto a special PET film. You then apply adhesive powder and heat-press the film onto the garment. DTF works on almost any fabric, whereas DTG is strictly for cotton.
Yes, this is the biggest advantage of DTF. It produces excellent, vibrant results on polyester, nylon, silk, denim, and various synthetic blends without any liquid pre-treatment.
Modern DTF prints are very soft, thin, and stretchable. They have a slight "decal" feel compared to DTG, but offer superior durability and crack resistance.
Yes. Once the adhesive powder is cured on the film, the DTF transfers can be stored for months and heat-pressed onto garments on demand.
Absolutely. Our coffee printers strictly use 100% food-grade, certified edible ink. It is completely safe, tasteless, and odorless, so it will not affect the flavor of the beverage.
You can print on any flat, dense foam surface. This includes coffee lattes, cappuccinos, milkshakes, beer foam, yogurt, and flat solid foods like macarons, biscuits, and small cakes.
It is exceptionally fast. Depending on the complexity of the image, it typically takes only 10 to 20 seconds to print a high-resolution photo or text.
Yes! Our smart coffee printers support Wi-Fi connectivity and QR code scanning. Customers can simply scan a code with their smartphones to upload their own photos instantly.
FAQ