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Frequently Asked Questions

Yes, we ship worldwide. Depending on your location and budget, we offer sea freight, air freight, and express delivery (DHL/FedEx) direct to your door or nearest port.

We provide a standard 12-month warranty on core components (such as the mainboard and motor). Consumable parts like printheads and ink pumps are excluded. We also offer lifetime online technical support.

Absolutely. Every printer comes with detailed video tutorials and English manuals. Our engineering team also provides 1-on-1 video call support to guide you through installation and daily maintenance.

We accept Bank Transfer (T/T), Western Union, and major credit cards for sample or smaller orders.

UV printers are incredibly versatile. They can print on almost any flat surface, including acrylic, glass, metal, wood, leather, PVC, and plastic items like phone cases.
Most standard materials do not require a coating. However, for extremely smooth or reflective surfaces like glass, glazed ceramics, or polished metal, applying a primer ensures long-lasting ink adhesion.
UV-cured ink is highly durable, scratch-resistant, and waterproof. Standard UV prints can last 2 to 3 years outdoors without fading under normal weather conditions.
Yes. By layering white ink and clear varnish, our UV printers can create stunning 3D embossed effects and glossy finishes.
DTG (Direct-to-Garment) technology works best on natural fibers. For the most vibrant results, we recommend 100% cotton or high-cotton blends (at least 60% cotton).
Yes, if you are printing on dark or black garments. The pre-treatment acts as a binder that allows the white ink to sit on top of the fabric. Light-colored cotton garments usually do not require pre-treatment.
No. When properly cured with a heat press or tunnel dryer, DTG prints integrate with the fabric fibers and are highly wash-fast, maintaining their color after dozens of washes.

Yes, our DTG printers feature dedicated white ink channels (CMYK+WW), allowing you to print a bright white underbase before applying the color layers.

While DTG prints directly onto the fabric, DTF (Direct-to-Film) prints the design onto a special PET film. You then apply adhesive powder and heat-press the film onto the garment. DTF works on almost any fabric, whereas DTG is strictly for cotton.

Yes, this is the biggest advantage of DTF. It produces excellent, vibrant results on polyester, nylon, silk, denim, and various synthetic blends without any liquid pre-treatment.

Modern DTF prints are very soft, thin, and stretchable. They have a slight "decal" feel compared to DTG, but offer superior durability and crack resistance.

Yes. Once the adhesive powder is cured on the film, the DTF transfers can be stored for months and heat-pressed onto garments on demand.

Absolutely. Our coffee printers strictly use 100% food-grade, certified edible ink. It is completely safe, tasteless, and odorless, so it will not affect the flavor of the beverage.

You can print on any flat, dense foam surface. This includes coffee lattes, cappuccinos, milkshakes, beer foam, yogurt, and flat solid foods like macarons, biscuits, and small cakes.

 It is exceptionally fast. Depending on the complexity of the image, it typically takes only 10 to 20 seconds to print a high-resolution photo or text.

Yes! Our smart coffee printers support Wi-Fi connectivity and QR code scanning. Customers can simply scan a code with their smartphones to upload their own photos instantly.

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