At GNFEI, we value our customers and strive to provide high-quality products with reliable shipping and support services. To ensure transparency and a smooth purchasing experience, we have outlined our Return & Refund Policy below. Please read this policy carefully before placing an order. By purchasing from GNFEI, you acknowledge and agree to the terms stated herein.
1. Payment Methods & Discounts We accept the following payment methods: Bank Transfer, Western Union, Cash Payment, Credit Card, etc. For customers looking to receive an additional discount, we recommend choosing Bank Transfer as the payment method. Please contact us in advance to obtain a discount code before making the payment.
2. Shipping & Delivery We ship orders via FedEx, UPS, DHL, TNT, and Aramex. The estimated delivery time is between 4 to 15 working days, depending on the destination country and shipping service. Once the order has been dispatched, we do not bear any responsibility for delays caused by shipping carriers, customs clearance processes, or other unforeseen logistical issues. These factors are beyond our control. We appreciate your understanding and patience in such situations.
3. Order Processing Time All orders are processed within 2-3 business days after the payment is successfully received. If any additional verification or documentation is required, the processing time may extend accordingly. During peak seasons or holidays, order processing may take longer. We will notify customers if there are any significant delays.
4. Return & Refund Eligibility We accept returns for both defective and non-defective products within 15 days of receiving the package. Any request beyond this 15-day period will not be accepted.
For Defective Products (Major faults or failure to function): If the product has a major defect upon arrival or cannot perform its intended function, you are eligible for a free return, a replacement, or free repair services. Customers must provide sufficient evidence (such as videos, images, or detailed descriptions) to confirm the issue.
For Non-Defective Products (Buyer's Remorse): If you simply change your mind, ordered the wrong item, or no longer want the product, we accept returns provided the product is brand new, completely unused, and in its original packaging.
Refund Processing: Once the returned item is received and inspected, refunds will be processed within 10 business days.
Non-Returnable Conditions:
Products that have been used, assembled, or filled with ink are not eligible for a non-defective return or refund.
Any damage caused by improper operation, unauthorized repairs, or mishandling by the customer will void the return eligibility.
Printing quality issues are not considered product defects (see Section 6 for details).
5. Repair & Technical Support If your product is no longer eligible for return or refund, we offer repair services to assist with any technical problems. Customers may be required to cover the cost of repair services, replacement parts, and associated shipping fees. For technical support, please contact us via email or our customer service hotline.
6. Printing Quality Disclaimer Inkjet printing quality is not classified as a product defect. The printing quality depends on printhead condition, maintenance routine, and environmental factors. Customers who operate according to our instructions will get 100% printing quality for sure. Customers should ensure proper maintenance of the printer head, ink system, and other components to achieve optimal printing results. We recommend routine cleaning and proper ink usage to extend the lifespan of the printhead.
7. Customs Clearance & Import Duties Customs clearance is the sole responsibility of the buyer. We do not cover any losses related to customs clearance delays, import duties, or taxes imposed by the destination country. Customers must promptly contact their local carrier or customs office to facilitate clearance and avoid delays. Upon request, we can provide necessary documentation or declarations to assist with the clearance process.
8. Return Shipping Costs & Taxes The responsibility for return shipping costs depends on the reason for the return:
Defective Products: GNFEI will cover the return shipping costs or provide a prepaid return label.
Non-Defective Products (Buyer's Remorse): The buyer is 100% responsible for all return shipping expenses, customs duties, taxes, and any related charges. Original shipping costs are non-refundable.
We strongly recommend using a trackable shipping method for returns to ensure safe delivery. GNFEI is not responsible for returned items lost in transit.
9. Product Inspection & Order Acceptance Before shipping, all machines undergo strict quality testing and inspection to ensure they are fully functional. We pack our products securely using thick foam and wooden boxes to minimize the risk of damage during transit. Upon delivery, please inspect the package and the machine before signing the shipping bill. If you notice any damage, report it to the courier immediately and refuse to accept the package. If you accept a damaged package, you must file a claim with the shipping company. If you require a pre-shipment test video or additional details, please contact us before shipping.
10. Agreement to Terms By placing an order with GNFEI, you confirm that you have read, understood, and agreed to all the terms outlined in this Return & Refund Policy. If you have any questions or need further assistance, feel free to reach out to our customer support team.